Survey

Dear Sir/Madam,

I trust this message finds you well.

As a valued business partner, your perspective and satisfaction are of utmost importance to us at Micro Health Laboratories. We continually strive to enhance our business relations, foster mutual growth, and are committed to delivering world-class, quality-oriented services while building long-lasting relationships.

In line with this commitment, we are conducting a Customer Satisfaction Survey. The purpose of this survey is two-fold: to identify areas where we excel and pinpoint those that may need improvement. This exercise is a crucial part of our endeavor to better understand our partners' needs and expectations and adjust our operations accordingly.

Given our long-standing and fruitful business relationship, we cordially invite you to participate in this survey. Your candid feedback will provide us with invaluable insights, enabling us to enhance our services and better cater to your future needs. The insights gleaned from your responses will significantly contribute to our ongoing improvement efforts and reinforce our mission to deliver the best services to all our partners.

Please rest assured that all responses will be treated with the strictest confidentiality and used solely for the purpose of enhancing our services.

We sincerely appreciate your time and consideration in helping us in this endeavor.

Thank you once again for your unwavering support and for contributing to our journey of continuous growth and improvement.

Sincerely,

- Dr. Noushad Ck

CEO

1 of 19How long have you been associated with Micro Health Laboratories?

2 of 19How would you rate the overall quality of the services provided by Micro Health Laboratories?

  • Poor
  • Fair
  • Good
  • Very Good
  • Excellent

3 of 19How satisfied are you with the turnaround time for the services provided?

  • Not Satisfied
  • Somewhat Satisfied
  • Neutral
  • Satisfied
  • Very Satisfied

4 of 19How would you rate our efficiency and effectiveness in sample collection and handling?

  • Poor
  • Fair
  • Good
  • Very Good
  • Excellent

5 of 19How would you rate your experience with our call center/help desk services?

  • Poor
  • Fair
  • Good
  • Very Good
  • Excellent

6 of 19How satisfied are you with the on-call pick-up service and the explanation provided about the process?

  • Not Satisfied
  • Somewhat Satisfied
  • Neutral
  • Satisfied
  • Very Satisfied

7 of 19How would you rate your experience with getting clarification on reports over the telephone?

  • Poor
  • Fair
  • Good
  • Very Good
  • Excellent

8 of 19How well do you think the results were interpreted and communicated?

  • Poor
  • Fair
  • Good
  • Very Good
  • Excellent

9 of 19How would you rate the style and format of our reports?

  • Poor
  • Fair
  • Good
  • Very Good
  • Excellent

10 of 19Were our experts readily available to clarify your queries regarding the report?

  • Never
  • Rarely
  • Sometimes
  • Usually
  • Always

11 of 19How would you rate the cost-effectiveness of our services?

  • Very Expensive
  • Expensive
  • Fairly Priced
  • Economical
  • Very Economical

12 of 19How likely are you to recommend our laboratory services to others?

  • Not Likely
  • Somewhat Likely
  • Neutral
  • Likely
  • Very Likely

13 of 19How likely are you to recommend our laboratory services to others?

  • Always
  • Frequently
  • Sometimes
  • Rarely
  • Never

14 of 19What are the main problems you encounter while dealing with us?

15 of 19On a scale of 1 to 10, please rate your overall satisfaction with our laboratory services.

16 of 19Are there any additional comments or suggestions you would like to share regarding our laboratory services?

17 of 19Are there any specific areas where we can improve our laboratory services? Please provide details if possible.

18 of 19Is there anything specific you appreciate about our laboratory services? Please provide details if possible.

19 of 19Details of the Respondent